Performance Improvements is OPEN for Deliveries
We know that everyone doing the right thing and staying home has parts they need to complete their projects. That is why we are re-opening our online store. Our staff will be available during the week for phone-in and email help from Monday to Friday, but our showrooms remain closed. We will process all orders from our Toronto warehouse for shipping. We are working towards curbside pick up and hope to have it available SOON!
NEW PHONE HOURS (for now)
Monday 10 am - 5 pm
Tuesday 10 am - 5 pm
Wednesday 10 am - 5 pm
Thursday 10 am - 5 pm
Friday 10 am - 5 pm
If you have a question, please contact us by email: email@example.com.
Stay home (or in the garage) wash your hands & stay safe everyone. Be sure to join our for the latest updates.
COVID-19 Workplace Safety & Prevention
Performance Improvements is fixated on protecting us all from exposure to COVID-19. We have waited to re-open until securing our own source of PPE for our employees. Our focus is on keeping our employees & customers healthy. Following the guidance of the Workplace Safety & Prevention Services we will:
- Provide online ordering, delivery or curbside pick up to eliminate the need for customers to enter our premises.
- Have all employees wash their hands thoroughly with soap and water, or an alcohol-based hand sanitizer if soap and water are not available, before entering the workplace, after contact with others, or with surfaces others have touched. Be sure to include handwashing before breaks, at shift changes, after making or receiving deliveries etc. Be sure to keep an adequate supply of soap, paper towels, etc.
- Have all employees take their temperature and record any symptoms in a spreadsheet before reporting to work.
- Train everyone on possible COVID-19 transmission points in the workplace, what steps are being taken to protect them, and how they can protect themselves, including frequent hand washing or sanitizing, and not touching their face.
- Train everyone on how to keep their work surfaces, order screens, debit machines, cash registers, and equipment clean.
- Provide customer-facing staff with hand sanitizer for their use only when receiving deliveries, interacting with the public etc.
- Pay particular attention to frequently touched surfaces and common areas, such as entrances, counters and washrooms.
- Sanitize the workplace thoroughly and often, especially frequently touched surfaces and common areas, such as door handles, entryways, washrooms, and kitchens.
- Sanitize surfaces and the immediate area between each transaction if possible (For example – sanitize the counter, POS machine etc).
- Limit the number of people working in one space so that they can distance themselves from each other by:
- Not entering work areas where 2-meter distance cannot be maintained
- Closing off areas to prevent large gatherings
- Staggering break times.
- Screen workers regularly for health issues. If anyone develops symptoms of COVID-19, implement procedures for reporting the illness and keeping the worker away from others. For further guidance on screening procedures, consult the Ministry of Health.
Once we re-open the store to customers (Stage 2) we will:
- Provide hand sanitizer for visitors to use upon entry as well as sanitizing wipes to use on shopping carts and hand basket handles.
- Provide a safe place for customers to dispose of used sanitizing wipes and PPE in the parking lot.
- Control how many customers enter the workplace at one time. (metering entry/exit)
- Manage traffic flow and physical distancing with such measures as floor markings and barriers.
- Consider ways to minimize contact with customers and maintain a safe distance while handling goods and taking payment that may include (Stage1):
- Minimize or eliminate handling of cash, offer contactless payment options such as tap, credit and debit
- Not accept returns that are to be handled by your staff
- (Stage 2)
- Assign staff to ensure customers are following physical distancing protocols in areas likely to be congested (for example: check-out area)
- Install barrier between cashier and customer; this can include plexiglass or markings on the floor to ensure at least 2 meters between customer and cashier
- Reschedule unnecessary visits to the workplace by supply chain partners, vendors, delivery people or others who don’t need to be there now.
As a last resort, consider Personal Protective Equipment (PPE), which is effective only if it’s appropriate for the situation and people wear it correctly. Ensure PPE training includes the fit, use, care, putting on and taking off, maintenance, cleaning and limitations of the PPE.
Disposable gloves are one example of PPE that can help limit contact with surfaces that may be infected. Set up practices for changing and disposing of gloves, such as when torn or dirty.
Coronavirus Links & Resources
COVID-19 Pandemic landing page for Performance Improvements.
Canada COVID-19 Resources
Updated March 31, 2020. Compiled by Jennifer Robson, Associate Professor of Political Management, Carleton University using public information.
Ontario COVID-19 Resources
Other COVID-19 Links
Various COVID-19 Articles