CoVID-19 Temporary Return Policy Update
No Returns are being accepted at this time.
Due to the current COVID-19 pandemic, we are temporarily suspending product returns. All our storefronts are closed to the public, please do not leave your home in an attempt to return a product, they will not be accepted at this time. Do not ship products back for returns, they will be quarantined and untouched until the emergency situation is over.
We are suspending all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates. We made the decision to temporarily suspend returns out of an abundance of caution, we will continue to closely monitor guidance from provincial and local agencies and adjust our policies accordingly.
Please safely store any new, unused parts you want to send for when our return policy rebounds to normal. We all hope to get back to normal sooner rather than later.
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Performance Improvements Return Policy
Quick Easy Returns
If you are not 100% satisfied with your purchase from Performance Improvements you can almost always return it to us. (See exceptions below) We have increased our return policy to a full 365 days.
We all know projects don't always go according to plan. If you purchase a part from us that ends up not being needed, you can now return it for a full refund within 365 days of purchase. (Returns must be unused, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
Our no hassle return policy gives you peace of mind with every auto parts purchase from Performance Improvements. Please do not send your purchase back to the manufacturer. Almost anything you buy from us, you can return within 365 days for exchange, credit or refund if it is unused. Exceptions are listed below.
Our policy lasts 365 days. If a year has gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by your receipt.
EXCEPTIONS Several types of goods are exempt from being returned like Special Orders, Superchargers, Transmissions, Engines, Wheel & Tire packages, Custom Fit Car Covers, Gift cards, Clearance items and all Export Sales are all non-cancellable, non-returnable.
All returns require a receipt or proof of purchase.
To return your purchase, you should mail your product to:
Attn. Online Returns, Order # ______
87 Advance Road, Toronto, Ontario,
Canada M8Z 2S6
Please ensure that you properly package the item for shipment, we would highly recommend insuring it during transit. You are responsible for the item until it is returned to us new, unused and undamaged. Lost or damaged shipments are the responsibility of you, the sender.
Please note that free shipping means that we incur the shipping expenses. In the event of a return, customers will be responsible for the shipping charges back to us and will be reimbursed the product price minus the shipping expense we originally incurred (unless there was an error on our part and/or the product was damaged).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the shipment arrives “COD” or “collect” for any part of the cost (shipping, duty, brokerage, etc) those fees will be deducted from the refund along with a $25CAD processing fee.
All Export Sales, meaning all products shipped to another country are non-cancellable, non-returnable.
Once we have received and inspected the item we will process a refund on the original credit card, less the original outbound shipping cost. We will process the return in the same currency as the original transaction (Canadian Dollars).
There are certain situations where only partial refunds may be granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 365 days after delivery.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to Performance Improvements, Attn. Online Exchanges, 87 Advance Road, Toronto, Ontario, CA M8Z 2S6. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
While in the past we have always helped our customers with all warranty issues, some manufacturers are demanding that all warranty claims must be made directly through them.
Warranty Claims can no longer be processed at the store level for ALL K&N BRANDS: K&N Filters, Spectre, AEM, AIRAID & also FiTech all require products sent directly back to them. Effective immediately we cannot get involved in Warranty claims for those manufacturers.