PLEASE NOTE: Performance Improvements is closing on September 30, 2022.
All purchases made after September 3, 2022, during our Clearance Sale are "FINAL SALE - No returns, refunds or exchanges."
After selling performance auto parts in Ontario for 58 years, family-owned and operated Performance Improvements Speed Shops to close all locations after one last "clear-out" sale. Read More HERE.
RETURN POLICY: THE GIST
Performance Improvements return policies all boil down to this: you can return most new and unused items, purchased before September 3, 2022, in their original undamaged packaging within 90 days of purchase.
After you contact us, ship your return prepaid to the address below and we will process a refund via the same method it was paid for.See full return policy details below.
Performance Improvements Return Policy
New Unused Product Returns
If you are not 100% satisfied with your item, purchased before September 3, 2022 from Performance Improvements, you can almost always return it to us within 90 days of purchase. (See exceptions below) Please contact us before returning your order.
Your complete satisfaction is our priority. If an item purchased from PerformanceImprovements.com before September 3, 2022 does not meet your expectations or ends up not being needed, you may return new, unused part(s) within 90 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer's box and must be returned freight prepaid.
Our policy lasts 90 days. If it has been over 90 days since your purchase, unfortunately, we can’t offer you a refund. Exceptions to our Return Policy are listed below.
Range Technology Satisfaction Guarantee
Try the product, purchased before September 3, 2022, risk-free for 30 days. Free return & full refund if unsatisfied.
You can try the Range Technology products risk-free for 30 days. If you don't like it, just send it back to us for free and we will refund your whole purchase price. No questions asked.
When you receive your Range Device be sure to keep the box it comes in. We will include a padded envelope with your shipment. If you are unsatisfied with the device for any reason, simply contact us within 30-days at & we will email you a shipping label to print.
Simply put the device back into the undamaged original box, seal it into the padded envelope, attach the label and return it to us. Once we receive it, we will process your full refund.
Incorrect, Damaged or Defective Product Returns
If we made a mistake, we will correct it. Performance Improvements will cover the shipping costs for any returned product that was incorrect, damaged or otherwise defective. Please Contact Us ASAP to request a return label for the return of the product.
Be sure to open and inspect your order upon delivery. We need to contact our courier within 2 business days from delivery to report any Concealed Damage and may require photos of the damaged item to process a claim. Keep all the packaging the shipment was delivered in for possible inspection, see note below.
NOTE: Purolator retains the right to inspect any Shipment that is the subject of a damage claim. "The Customer, or Receiver to whom the Shipment was delivered, shall ensure that the Shipment is not moved from the delivery location until either the earlier of when an inspection is completed by Purolator or 30 days has elapsed from the date Purolator requests to inspect the Shipment. Failure to retain the Shipment and packaging for inspection may result in the claim being denied."
SHIPPING YOUR RETURN
To be eligible for a return, your item purchased before September 3, 2022 must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by your receipt within 90 days of receiving the product.
Once you and we have authorized your return, ship your order to:
Attn. Online Returns, Order # ______
87 Advance Road, Toronto, Ontario,
Canada M8Z 2S6
Please ensure that you properly package your order for return shipment, we would highly recommend insuring it during transit. You are responsible for the item until it is returned to us new, unused and undamaged. Lost or damaged shipments are the responsibility of you, the sender.
If the shipment arrives “COD” or “collect” for any part of the cost (shipping, duty, brokerage, etc) those fees will be deducted from the refund along with a $25 CAD processing fee.
EXCEPTIONS Several types of goods are exempt from being returned like Special Orders, Superchargers, Transmissions, Engines, Wheel & Tire packages, Custom Fit Car Covers, Gift Cards, Discontinued, "Open Box" or Clearance products and all Export Sales. These are all non-cancellable, non-returnable and not eligible for return. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
All returns require a receipt or proof of purchase. Please Contact Us BEFORE sending your item back.
WHAT TO EXPECT
Once we have received and inspected the item, we will process a refund on the original method of payment, less the outbound shipping cost (if applicable.) We will process the return in Canadian Dollars.
There are certain situations where only partial refunds or credit notes may be granted: Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 90 days after delivery.
Please note that free shipping means that we incur the shipping expenses. In the event of a return, customers will be responsible for the shipping charges back to us and will be reimbursed the product price minus the shipping expense we originally incurred (unless there was an error on our part and/or the product was damaged).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 1 to 5 business days.
LATE OR "MISSING" REFUNDS
While banks are quick to take money out of your account, they are notoriously slow putting it back. It may take some time before your refund is officially posted. If after 7-10 days you still haven’t received your refund, please contact your credit card company.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this, over 2 weeks have passed and you still have not received your refund yet, please Contact Us.
We replace items if they are defective or damaged. If you need to exchange it for the same item, once you Contact Us and we have authorized your exchange, you should return your product to:
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Attn. Online Exchange, Order # ______
87 Advance Road, Toronto, Ontario,
Canada M8Z 2S6
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
While in the past we have helped our customers with warranty issues, for products purchased after September 3, 2022, ALL warranty claims must be made directly with the manufacturer.
Warranty Claims can no longer be processed at the store level for any Brands including: K&N Filters, Spectre, AEM, AIRAID & FiTech, etc. all Brands require their products be sent directly back to them. Effective immediately, we cannot get involved in any Warranty claims for any manufacturers.
All Export Sales, meaning all products shipped to another country, are non-cancellable, non-returnable. We do not export at this time.