RETURN POLICY: THE GIST
Performance Improvements return policies all boil down to this: you can return most new and unused items in their original undamaged packaging within 365 days of purchase. After you contact us, ship your return prepaid to the address below (we highly recommend insuring it, you are responsible for it until it is delivered) and we will process a refund via the same method it was paid. See full details below.
Performance Improvements Return Policy
New Unused Product Returns:
If you are not 100% satisfied with your purchase from Performance Improvements you can almost always return it to us within 365 days of purchase. (See exceptions below) Please contact us before returning your product(s).
Your complete satisfaction is our priority. If an item purchased from PerformanceImprovements.com does not meet your expectations, or ends up not being needed, you may return the new, unused part within 365 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer's box and must be sent freight prepaid. Return Policy Exceptions are listed below.
Our policy lasts 365 days. If a year has gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by your receipt. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
EXCEPTIONS Several types of goods are exempt from being returned like Special Orders, Superchargers, Transmissions, Engines, Wheel & Tire packages, Custom Fit Car Covers, Gift Cards, Discontinued or Clearance products and Export Sales are all non-cancellable, non-returnable.Discontinued or clearance products are not eligible for return.
**** Due to the ongoing Covid-19 pandemic we are currently not accepting returns or allowing for test fitting of Helmets or fabric face coverings. This includes, but is not limited to: open or closed face helmets and balaclavas. We apologize for the inconvenience and we will re-evaluate our return policy as the federal, provincial and local health guidelines evolve. ****
All returns require a receipt or proof of purchase. Please Contact Us BEFORE sending your item back.
Incorrect, Damaged or Defective Product Returns:
Performance Improvements will cover the shipping costs for the handling of returned product that was incorrect, damaged or otherwise defective.
If you were sent an incorrect, damaged or otherwise defective product, please Contact Us to request a pick-up or return label for the return of the product.
SHIPPING YOUR RETURN
Once you have contacted us and we have authorized your return, you should ship your product to:
Attn. Online Returns, Order # ______
87 Advance Road, Toronto, Ontario,
Canada M8Z 2S6
Please ensure that you properly package the item for shipment, we would highly recommend insuring it during transit. You are responsible for the item until it is returned to us new, unused and undamaged. Lost or damaged shipments are the responsibility of you, the sender.
Please note that free shipping means that we incur the shipping expenses. In the event of a return, customers will be responsible for the shipping charges back to us and will be reimbursed the product price minus the shipping expense we originally incurred (unless there was an error on our part and/or the product was damaged).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the shipment arrives “COD” or “collect” for any part of the cost (shipping, duty, brokerage, etc) those fees will be deducted from the refund along with a $25CAD processing fee.
All Export Sales, meaning all products shipped to another country are non-cancellable, non-returnable.
Once we have received and inspected the item we will process a refund on the original credit card, less the original outbound shipping cost. We will process the return in the same currency as the original transaction (Canadian Dollars).
There are certain situations where only partial refunds may be granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 365 days after delivery.
Late or "missing" refunds
While banks are quick to take money out of your account, they are notoriously slow putting it back. It may take some time before your refund is officially posted. If after 7-10 days you still haven’t received your refund, please contact your credit card company.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Performance Improvements, Attn. Online Exchanges, 87 Advance Road, Toronto, Ontario, CA M8Z 2S6. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
While in the past we have always helped our customers with all warranty issues, some manufacturers are demanding that all warranty claims must be made directly through them.
Warranty Claims can no longer be processed at the store level for ALL K&N BRANDS: K&N Filters, Spectre, AEM, AIRAID & also FiTech all require products sent directly back to them. Effective immediately we cannot get involved in Warranty claims for those manufacturers.