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4.0 Based on 2 Reviews
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16/01/2017
Anonymous
Canada
Good Company

I ordered Royal Purple and it came within 2 businesss days. Not many people in Canada stock this oil let alone order it I would reccomend this company for delivery within canada

A
30/10/2016
Anonymous
Canada
First Timer Online MAX-TUFF ASSEMBLY LUBE

My first time buying from PI. The product I bought, Royal Purple 01335 Max-Tuff Assembly Lube is exactly what I needed for an engine assembly. The order was handled quickly and efficiently by PI. I would have given 4, or even 41/2 Stars if the delivery had been as good. You should offer alternatives to Purolator as they don't wait for someone to answer the door, rather, they simply fill out their form and stick it to your door, resulting in me having to drive 20 KM, and an hour of my time to pick it up at their depot. It would have been easier to go to a PI store. I won't order online again if Purolator is the courier.

Performance Improvements

Hi Gordon, Thanks for taking the time to let us know about the issues with your recent order. It sounds like the issue was there was somebody home when Purolator attempted delivery, but instead of knocking they just attached the delivery notification to your door? This is definitely not acceptable and we apologize for the inconvenience. With your permission I will share your complaint with Purolator to let them know what this driver is up to, this is not what they were supposed to do, I have refunded the shipping charged to your credit card and have created discount code in our system to take that amount off your next order as well. Thanks again for letting us know where we (and our partners like Purolator) can improve, we can’t fix it if we don’t know what’s going wrong!

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